Help Desk Integration


SBTS Group’s help desk management experts assist clients in planning, implementing and operating a help desk and user support solution. Services provided by SBTS are designed to shorten the implementation time, minimize the long-term risk and reduce the expense of developing a customized solution.
Consultants at SBTS provide assessment and implementation services that are tailored to the clients computing environment. If there is a need for assistance in operating a help desk, SBTS determines the service level requirements, prepares a migration plan, and operates the help desk; as a result, clients are able to benefit quickly from the latest best practice in user support, as well as help desk technology.