Knowledge Management and Customer Management have become a recognized hallmark of successfully integrated enterprises. The challenge to government organizations parallels that of their commercial counterparts - how to foster peer-to-peer collaboration and knowledge sharing while controlling the traditional tendency towards stove-piped data collection and reporting.

SBTS can help governments understand and coordinate attention to economic, organizational, cultural and technological issues of e-gov programs. The experienced knowledge management team of experts at SBTS can bring in e-gov strategic projects and a number of action research methodologies.